Improving Patient-Clinician Communication at the Point of Prescribing

Improving Patient-Clinician Communication at the Point of Prescribing

On-Demand Webcast
Speakers

Angelia Bowman, MS, MSPM; Loreta Villemez, PCMH CCE

ABSTRACT

This discussion-based session will focus on new tools to improve clinician and patient communications when a new medication is prescribed. Studies suggest that clinicians do not consistently provide patients, families, and caregivers with essential information about new medications during clinical visits. To improve medication adherence rates in primary care PCMH practices, NCQA engaged patients and general internal medicine/family practice clinicians to develop and refine two patient education tools designed to guide conversations between patients and clinical teams and improve patient understanding of new medications. During the session, we will review the importance of supporting medication adherence in primary care, discuss barriers to medication adherence, describe methods for developing and testing the tools in primary care practices, and provide an overview of the tools. A primary care practice will share their experiences and lessons learned in implementing the tools with their patients and clinical team.