Positive Patient Experiences: Multiplying Success

Positive Patient Experiences: Multiplying Success

On-Demand Webcast

Jennifer D’Alessandro, MPA; Beatriz Coningham, EdD


During this engaging and interactive session, facilitators will apply the Appreciative Inquiry (AI) technique to enable participants to share and learn from their own positive patient experiences. AI was pioneered in the 1980s by David Cooperrider and Suresh Srivastva, professors at the Weatherhead School of Management at Case Western Reserve University. AI practitioners around the world are using this approach to bring about collaborative and strengths-based change in organizations and communities in more than 100 countries. AI is based on positive psychology and the assumption that every human system has something that works right. The AI process heightens energy and inspires action. Participants will experience the process live and learn how to apply it in your own context.

In small groups, participants will share their most positive patient experiences. Each group will then share common themes with the whole group. Through participant stories, we’ll identify the series of principles that serve as the foundation for a positive patient experience. Resources will be provided to attendees to practice this technique with their teams and scale up the opportunities to create positive patient experiences and strengths-based change.